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We want you to be fully satisfied with every item that you purchase from 4eyesonline.com. We want you to shop with
confidence and know that if you are not satisfied with an item that you have purchased, you may return the item within 15 days upon delivery of package for a full refund of the purchase price, minus the shipping charges.
The item must be returned in good condition, in original boxes, without any scratches on either the lenses or frame and
with all paperwork, parts and accessories to ensure full credit.
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Procedures:
Please include your order number, billing name, and address with the item. If you require assistance in any way or you have lost your order number please email our customer service representatives at: csr@4eyesonline.com
Here are the basic steps:
- The returned item must be postmarked no later than 15 days after having signed for the original delivery from 4eyesonline.com.
- All products must be returned in good, original, and pristine condition, in original boxes (whenever possible), and with all parts and accessories to ensure full credit. Without any scratches on either the lenses or frame.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Our address for return or exchange is:
Unit 150-2639 Viking Way,
Richmond, BC
Canada
V6V 3B7
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IMPORTANT:
Please make sure you declare your item(s) as "RETURNED MERCHANT PRODUCT/NO COMMERCIAL VALUE".
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Please note
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A minimal 25% restocking fee will apply to all refund requests if the item was returned after 15 days upon receival.
- Shipping fees are NOT refundable with refunds and/or exchanges.
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